The Critical Role of Local Support
http://www.ondemandjournal.com/specialfeatures/raus11.cfm

Raus, Bob
On Demand Journal
2004

Abstract:

Adapting new equipment to your complete array of jobs, and leveraging your new investment to help your business grow and become more competitive, is part of an ongoing process that is much more important that the initial implementation. It's a process that requires an on-going partnership and several levels of support from your technology vendor-- beginning with basic maintenance and repair and optimally evolving to a true interactive partnership.