Trends in Transforming Communication: Response to STC Editorial
http://www.keycontent.org/tiki-index.php?page=Trends

Albing, Bill
KeyContent.org
2004

Abstract:

In stark contrast to the suggestion that software products are easier to use these days, I would have to say that in general they are _not_ any easier to use, _especially_ Microsoft products. While they have more features and deliver more performance, I would be careful about making a blanket statement about ease of use, especially when we know the resources to create usable products in most of the industry has been shrinking.