Dysfunctional Forms Syndrome
http://vaspersthegrate.blogspot.com/2004/09/dysfunctional-forms-syndrome.html

Streight, Steven
Blogger.com
2004

Abstract:

Prevent major user annoyance by checking all your web forms: feedback, comment posting, product orders, newsletter sign-up, newsletter opt-in, unsubscribe option, site registration, etc. When a form won't submit, or otherwise fails, after user inputs lots of data, it causes extreme ill will toward your web site, and may be legal violation (UCE laws).