What's Wrong with (Almost) All Web Sites
http://vaspersthegrate.blogspot.com/2004/09/whats-wrong-with-almost-all-web-sites.html

Streight, Steven
Blogger.com
2004

Abstract:

The vast majority of web sites commit usability and design violations that make it hard for users to find relevant content and functions. These problems are not difficult to diagnose or remedy. How many of these "user crimes" is your web site guilty of committing?