Six Steps for Successful Document Downsizing
http://www.stc.org/confproceed/1996/PDFs/PG534.PDF

Tucker, Walt
STC Proceedings
1996

Abstract:

By using the following method, the Mentor Graphics system management documentation and training group was able to achieve a 40% reduction in the size of the documentation needed to install and configure Mentor Graphics software. Not only did this reduction result in an approximate savings to the company of $50,000, but also produced a verifiable increase in customer satisfaction.