HTML-Based Help: A Convergence of Two Solutions
http://www.stc.org/confproceed/1998/PDFs/00089.PDF

Johnson, Wayne and Fritz Garrison
STC Proceedings
1998

Abstract:

IDX Systems launched two separate HTML-based help authoring efforts simultaneously. The results were two very different HTML-based help solutions. One solution emphasized thorough and complete information while compromising accessibility. The other solution emphasized accessibility while compromising thoroughness and completeness. In both cases, the compromises were forced by the limitations of current web technologies. The two writing efforts have now been merged into one solution that uses HTML, database technology, and Active Server Pages.