Impact of Multimedia on Online Documentation
http://www.stc.org/confproceed/1998/PDFs/00092.PDF

Rockley, Ann
STC Proceedings
1998

Abstract:

Multimedia is commonplace in entertainment and the Internet is proliferating the use of multimedia in electronic materials. Online documentation has traditionally been composed of text and some graphics. The proliferation of Intranets and online documentation is pushing the acceptance of multimedia in reference and procedural materials like Help. However, there is little research on the value of multimedia in online documentation nor its effective use.This paper describes an exploratory study done for a Master of Information Science thesis to determine the impact of multimedia on online documentation.