Lessons Learned from Usability Testing of the Documentation
http://www.stc.org/confproceed/1998/PDFs/00112.PDF

Barnum, Carol M.
STC Proceedings
1998

Abstract:

This presentation and demonstration will first establish the principles behind usability testing of the documentation, then show examples of lessons learned from testing both print and online documentation. Video clips of actual tests will be used to make some compelling points. The session will be especially useful to those who are interested in usability testing but haven't done it yet.