Moving from Knowledge-Based to Performance-Centered Learning
http://www.stc.org/confproceed/1998/PDFs/00121.PDF

Hillegas, Julian and Alice Preston
STC Proceedings
1998

Abstract:

Combining training and documentation departments was the first step in one organization's move to true support for its clients' performance. This paper explores some of the success factors of that move and examines briefly two projects that exemplify how successful performance-centered learning support can be developed.