Proposing a Standard Method for Creating Operating Manuals
http://www.stc.org/confproceed/1998/PDFs/00146.PDF

McDermott, B. and H.P. Wettl
STC Proceedings
1998

Abstract:

Creating your operating manuals for technical devices includes attention to audience as well as to organization. Your highest priority is to deliver to the user an operation section with a safe and efficient sequence. After you have sorted information into audience-appropriate sections, the user suffers fewer interruptions during operation. In addition, your manual must support other audiences before the end user ever sees a technical device or your manual. The authors propose a standard method applied early in the process of creating your operating manual. The standard method is a tool for writers who must create manuals that simultaneously deliver uninterrupted sequence and meet worldwide requirements.