Small Expert Systems: Making PCs into Intelligent Advisors
http://www.stc.org/confproceed/1998/PDFs/00165.PDF

Thomson, Bruce, Anne Monteath and Carla Salvador
STC Proceedings
1998

Abstract:

An expert system is an exciting new type of computer software. Instead of having to consult a high-priced consultant, an overworked staff expert or complicated reference literature, the user just responds to a series of questions posed by the system. From the data entered, the computer identifies the problem and recommends the best action. In this presentation, a technical communicator and a content expert explore uses of expert systems to resolve complex occupational health and safety questions.