Team Meets Dream: Successful Online Documentation
http://www.stc.org/confproceed/1998/PDFs/00177.PDF

Piacenza, Alexandra and Sandra Pirghaibi
STC Proceedings
1998

Abstract:

This paper chronicles the development of an online program that is in use and thriving today - a process which has spanned two years and two different companies. The presenters share the encouragement and pitfalls they met along the way, with emphasis on the elements they found most important in making their efforts a success. Selection of the most appropriate tools and methodologies play an important part. But just as important are team member skills, willingness of others to share their experience, high-level sponsorship, an environment that supports innovative solutions, and plain old persistence.