Top Ten Blunders in Online Documents and Help Facilities
http://www.stc.org/confproceed/1998/PDFs/00183.PDF

Horton, William K. III
STC Proceedings
1998

Abstract:

As a consultant I get called in after the wreck to figure out what went wrong. Across a wide range of industries and products, the same problems recur again and again. In this presentation, I’ll show you what these common problems are and simple ways to avoid them.