Understanding Users' Work: Doing Task Analysis Before Design
http://www.stc.org/confproceed/1998/PDFs/00188.PDF

Redish, Janice C. 'Ginny'
STC Proceedings
1998

Abstract:

Are you interested in a gaining a better understanding of tasks and task analysis? Are you looking for practical hints on doing workflow analysis, job analysis, or procedural analysis? Are you used to writing about tasks based on product features, when you know the product would be better if the team had done task analysis first? If so, come participate in this demonstration/workshop in which we'll explore how to understand users' work by doing task analysis before designing the product.