Writing for Short Attention Span Theater
http://www.stc.org/confproceed/1998/PDFs/00211.PDF

Gallagher, Susan W.
STC Proceedings
1998

Abstract:

If everything on the desktop was proceeding as planned, nobody would ever press F1. But people do press F1--a lot-- and it’s our job to give them the information they need when they need it. This paper suggests design strategies, organizational strategies, and writing tips that can help make the information in your WinHelp files more accessible.