Key Roles In Developing Successful Online Help
http://www.stc.org/confproceed/1999/PDFs/058.PDF

Hall, Rebecca C.
STC Proceedings
1999

Abstract:

There are many roles involved in developing a successful online help project. Understanding the relationship between these roles can increase everyone's awareness of the requirements and tasks necessary for a successful project. In many projects, individuals fill more than one role, moving between roles as needed.