Knowledge Management: Managing your Company's Most Valuable Asset
http://www.stc.org/confproceed/1999/PDFs/059.PDF

Vorhes, Jamie Marie
STC Proceedings
1999

Abstract:

Many companies are using knowledge management to stay competitive in today's economy. One of the primary premises of knowledge management is that an individual's knowledge can be captured and converted into group or organization-avaliable knowledge. This gives an organization a sustainable advantage in what their employees know and what they do with what they know. There are several tools available to aid in knowledge management but before these tools can be implemented, a company must first understand the principles of knowledge management.