Content Management Systems: Don't Automate the Misery
http://www.cooper.com/newsletters/2001_11/dont_automate_the_misery.htm

Fore, David
Cooper Interaction Design
2001

Abstract:

Few organizations have seen much good come of content-management BPR initiatives so far. Of the many reasons for these failures, one stands out: these BPR initiatives—and the systems they spawn—are focused on realizing organizational objectives without sufficient regard for the context, habits, and goals of the people who will actually use the system.