Product Complexity Driving You Crazy? Learn Where to Cut
http://www.cooper.com/newsletters/2002_06/product_complexity-learn_where_to_cut.htm

Greenwood, Wayne
Cooper Interaction Design
2002

Abstract:

The more complex your product is, the harder it will be to use. And the harder your product is to use, the more your customers will rely on your technical support department, which tends to increase your costs and decrease your customers' overall satisfaction with the product. The good news is that one of the most simple and effective ways to reduce complexity is to cut unnecessary features from your product. But how do you know which features to cut?