Five Ways to Get the Most from In-House Designers
http://www.cooper.com/content/insights/newsletters/2003_05/5_ways_to_get_the_most_from_in-house_designers.asp

Goodwin, Kim
Cooper Interaction Design
2003

Abstract:

Over the last two years, we've heard from increasing numbers of executives who want to bring interaction design in-house because they've realized how critical it is to product success. There are plenty of challenges involved in doing this, including hiring and training the right people. One of the challenges companies may not expect, though, is in deciding how to use those resources once they've been found.