The Harmonics of Usability: A Trio of Implications for Software Interface Design
http://www.stcsig.org/usability/newsletter/0308-harmonics-of-usability.pdf

Sommers, Adele
Usability Interface
2003

Abstract:

In the world of usability, Thomas Gilbert, human performance engineer; John Bowie, information engineer; and Genichi Taguchi, quality engineer, are singing a three-part harmony. Exemplifying different generations as well as three distinct but overlapping domains, these experts converge at a vantage point from which they should be jointly capable of conducting the whole orchestra. This article explains the contributions each individual has made, directly or indirectly, to the domain of software development.