Reshaping Technical Communication: New Directions and Challenges for the 21st Century
http://www.stcsig.org/usability/newsletter/0310-review-mirel.html

Staples, Jeff
Usability Interface
2003

Abstract:

Reshaping Technical Communication: New Directions and Challenges for the 21st Century by Barbara Mirel and Rachel Spilka, eds. offers great insights that might help you gain an understanding of how each world operates, why they operate as they do, and how the two worlds affect and can alter the future of technical communication.