Electronic Voting: Usability, Communication, Trust
http://www.stcsig.org/usability/newsletter/0310-voting-pulse.html

Bachmann, Karen L.
Usability Interface
2003

Abstract:

Beyond just the undeniable importance of a usable form and voting mechanism, is the need to consider the comfort and satisfaction of voters dealing with sometimes radically changed voting systems, especially when the move is from paper-based voting systems to electronic systems.