Making the Web Work: Designing Effective Web Applications
http://www.boxesandarrows.com/archives/making_the_web_work_designing_effective_web_applications.php

Lash, Jeff
Boxes and Arrows
2002

Abstract:

Those new to the field of user-centered design will find this book most useful; intermediate or advanced practitioners looking for in-depth information specific to web applications may want to look elsewhere.