The (Unfulfilled) Promise of Content Management Systems
http://aifia.org/files/cms0303.ppt

Lombardi, Victor
AIfIA
2002

Abstract:

Be realistic about your needs. Use the right system for your needs. Err on the side of a smaller system. Accept the consistency/flexibility tradeoff. Devote extra time to information architecture. Build a modular design with reusable content. Standardize process and design elements as much as possible. Don't neglect the content in favor of (sexier?) IA and technology.