Managing a Company-Wide Policies and Procedures Project
http://www.stc.org/confproceed/1996/PDFs/PG536537.PDF

Creps, William B.
STC Proceedings
1996

Abstract:

It takes skills in three different areas to manage a company-wide policy and procedures project. First, people must be organized and motivated to participate. Executive support is critical here. And the persons actually performing the tasks must be the ones to document it. Second, the project must be clearly defined and tracked. The document creation and review process must be structured simply, to take full advantage of the documentation team’s limited time. Finally, the information published must be accurate and controlled. Work processes should be analyzed before the procedures are documented, and published procedures must be distributed to specified manual holders.