Lessons Learned from Discount Usability Engineering for the Federal Government
http://www.stc.org/ConfProceed/2003/PDFs/STC50-079.pdf

Pettit Jones, Colleen
STC Proceedings
2003

Abstract:

This case study presents lessons learned from usability engineering in a federal government setting. Technical communicators are becoming increasingly involved in usability issues but may face difficulties in addressing them. For example, producing web communications for the federal government presents special challenges, such as time and financial restraints, legal requirements, technical constraints, and an internal focus. Discount usability engineering helped the CDC address these challenges in developing an injury data web application. The lessons learned can help technical communicators advance usability as a priority in their workplaces and overcome constraints and challenges they face.