Technical Writing in Everyday Life: One User's Experience
http://www.stcnymetro.org/metro_voice/mv_062002/mv_062002.htm#twed

Vedrody, Sarah
MetroVoice
2002

Abstract:

The experience of setting up a new home theater system also sharply reminded me of what it is like to look at something as a new user: staring at a bunch of knobs and holes for the first time, holding a tassel of wire in one hand and a manual in the other, and really just wanting the darn piece of ?%^%! to do what it's supposed to do.