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As professional Technical Communicators, we constantly
struggle with the question 'Is what we produce being
used and is it making a difference?' Too often, we base our measures of success on our own views of what makes a good document, Help system, or other information product.
Through broader and more detailed analysis, and by
measuring success based on how our information
products affect others, we can increase the effectiveness
of our information products and increase our value to our
users and companies.
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From Writing Documents to Meeting User Information Needs
http://www.stc.org/ConfProceed/2003/PDFs/STC50-072.pdf
Hurst, Bob, Cindy Line and Kerry Newberry
STC Proceedings
2003
Abstract: As professional Technical Communicators, we constantly
struggle with the question 'Is what we produce being
used and is it making a difference?' Too often, we base our measures of success on our own views of what makes a good document, Help system, or other information product.
Through broader and more detailed analysis, and by
measuring success based on how our information
products affect others, we can increase the effectiveness
of our information products and increase our value to our
users and companies.
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