From Online Help to Embedded User Assistance
http://www.stc.org/ConfProceed/2003/PDFs/STC50-071.pdf

Corbin Nichols, Michelle
STC Proceedings
2003

Abstract:

Online help systems have evolved over the past twenty years to meet the needs of our users. Designers must consider the content, format, presentation, navigation, and access methods of online help systems. A series of design checklists based on the past 20 years of research are presented in this paper, which summarizes a journal article currently being considered for publication. The latest trend in online help system design is embedded user assistance, which includes integrating information into the interface and including an embedded help pane within that interface to display a context-sensitive online help system.