Evaluating Index Usability
Lathrop, Lori M.
Usability is like beauty. It is in the eye of the beholder. In other words, much of it is purely subjective. For example, what seems useful to you today might not seem
as useful to you tomorrow or next week or next month.
With those thoughts in mind, I designed a usability test
questionnaire for one of my corporate clients. Since then,
I have used the questionnaire in consulting with other
corporate clients to help them evaluate their existing
indexes. Also, I have made it available on my Web site –
http://www.indexingskills.com/usabhtml.html - and I have
given several other corporations and publishers
permission to use it.