Evaluating and Choosing a Service Provider
http://www.stc.org/ConfProceed/2003/PDFs/STC50-008.pdf

Weirich, Margaret
STC Proceedings
2003

Abstract:

Small- to middle-sized companies are often dependent on third-party service providers to complete tasks related to documentation production. Formally evaluating service providers is one way for documentation managers to ensure that their company and documentation team are getting maximum service, top quality, and competitive prices. Evaluations must be carefully planned and implemented in order to produce reliable results. The planning phase lets the documentation managers “set the stage” for an evaluation by defining and communicating the main objectives. The subsequent implementation phase lets participants gather the key information required to select the best service provider.