Incorporating Usability into Content Management
http://www.rockley.com/TheRockleyReport/V1I1/People%20Processes%20and%20Change.htm

Rockley, Ann
Rockley Bulletin
2004

Abstract:

This article describes the importance of incorporating usability into all stages of implementing content management, including assessing your needs, assessing your users (of both the content and the content management system), and assessing your content. It questions the emphasis of technology in many of the current discussions about content management, and instead, advocates looking to the field of usability to form the basis of a content management implementation.