Identifying the Components of Your ROI
http://www.rockley.com/TheRockleyReport/V1I1/Gaining%20Management%20Support.htm

Rockley, Ann
Rockley Bulletin
2004

Abstract:

Identifying Return on Investment (ROI) for your content management business case begins with a thorough analysis. This article reviews the information you need to gather to identify ROI for an effective business case for content management.