Planning: The Key to Successful CMS Implementation
http://www.rockley.com/TheRockleyReport/V1I1/Feature%20Article.htm

Glick-Smith, Judith L. 'Judy'
Rockley Bulletin
2004

Abstract:

So you think you need content management? The temptation is to call your Information Technology (IT) department and ask them to help you choose a content management system (CMS). Being very tool oriented, your IT department will love buying you the latest 'silver bullet' without ever looking at your content requirements or your internal processes. This is the best prescription for failure.