Avoiding Traumatic XML/SGML Transitions: Moving to XML/SGML Without Losing Your Writers Along the Way
http://www.stc.org/ConfProceed/2003/PDFs/STC50-001.pdf

Gelb, Janice
STC Proceedings
2003

Abstract:

When moving to single-sourcing through XML and SGML, management often spends considerable time on tools evaluation and content management, but not enough on preparing the writers for the paradigm shift to the new environment. This presentation provides some hints for a successful transition for your personnel as well as your documentation.