Audience Analysis and Information Design: Creating a Needs Assessment Documentation Strategy
http://www.stc.org/ConfProceed/2003/PDFs/STC50-064.pdf

Yeats, Dave and Paula Kozlowski
STC Proceedings
2003

Abstract:

A user needs assessment developed from extensive audience analysis can be used to develop a documentation strategy that effectively meets user needs. This paper provides an overview of the steps required to identify and analyze the various audiences critical to enterprise software documentation and create a needsassessment- based strategy.