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Successful managers increasingly use coaching to help employees improve performance. Coaching is a better model than counseling because it presupposes that the employee is capable of making improvements. Coaching also helps maintain a good relationships between the manager and employees. However, coaching cannot be a 'pure' coaching relationship when the manager has supervisory responsibilities for the employee. Still, successful coaching can result in a win/win outcome for both the employee and the company, even in a problem situation.
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Benefits and Pitfalls of Coaching Employees
http://www.stc.org/ConfProceed/2003/PDFs/STC50-002.pdf
Agnew, Beth
STC Proceedings
2003
Abstract: Successful managers increasingly use coaching to help employees improve performance. Coaching is a better model than counseling because it presupposes that the employee is capable of making improvements. Coaching also helps maintain a good relationships between the manager and employees. However, coaching cannot be a 'pure' coaching relationship when the manager has supervisory responsibilities for the employee. Still, successful coaching can result in a win/win outcome for both the employee and the company, even in a problem situation.
| Reviews | | Alex Johnson | benefits and pitfalls of coaching
I have more academic training than my boss, and I suspect that is the case for many who are being coached in the workplace. I am always searching for the theory behind concepts, and am trained to suspect everything of being "same s*@t, different package" until the opposite is proven. The motive for coaching is, as the author points out, an old one: to get the employee's "performance up to standard". I'm not defensive in the workplace (I know I'm good at what I do), but coaching gets me riled up. The greatest pitfall of coaching, one not mentioned in the article, is infantilization. It is of the utmost importance that the employee be told that the motive has not changed, that it's just a different route to increased productivity. If the employee is left to figure this out for him- or herself, s/he is likely to feel betrayed. No boss should be deluded that they somehow become more caring; those who care, already do so, and don't need much theoretical input. As in sports, there are good coaches, mediocre coaches, and coaches that should never have been let into the locker room. |
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