A Practical Approach to Web Site Design
http://www.stc.org/ConfProceed/2003/PDFs/STC50-085.pdf

Klepfer, Lori J.
STC Proceedings
2003

Abstract:

Successful Web site design is accomplished by a team of professionals who: Define the business requirements for the site; Analyze the audiences; Collect content; Organize the site information; Develop a concept; Define the navigation system; Define the labeling system; Create blueprints and wire frames; Test the models; Create content maps. The matching of business needs to user needs should be your ultimate definition of a successful site.