From Black Ink to Grey Matter
http://www.stc.org/confproceed/1994/PDFs/PG199.PDF

Hofer, Klaus C.
STC Proceedings
1994

Abstract:

This presentation addresses designers and documenters who develop technologies for human use. The content is based on an intensive 42-hour training package, developed by Communications and Training Inc. Course content and duration can be modified to meet individual requirements. One day interactive workshops are also available.