Training Options and Team-Oriented Techniques
http://www.stc.org/confproceed/1994/PDFs/PG190192.PDF

Feinberg, Susan G.
STC Proceedings
1994

Abstract:

After instituting training programs requiring 10 to 20 percent of every person's work week, Motorola reported that plants reinforcing the training received a $33 dollar return on investment for every dollar spent. The demand for training in new computer applications is growing. Selecting computer training options requires (1) an analysis of cost to benefits and (2) teamwork for preparing the materials and delivering the training. Some training techniques that work include knowledge mapping, pilot testing, and team training.