Cliffnotes To Keep You From Cliffhanging
http://www.stc.org/confproceed/1994/PDFs/PG152154.PDF

Modrey, Laurie and Emily A, Sopensky
STC Proceedings
1994

Abstract:

Understanding organizational behavior and using creative problem solving are as much a part of being a technical communicator as is expertly applying the English language. Recognizing this, the authors-two senior technical communicators—have identified several typical, but not predictable, organizational problems that involve technical communicators. Solutions will be provided when the paper is presented at the conference.