Combining Interpersonal and Technical Communication Courses to Improve How Teams Function
http://www.stc.org/confproceed/1994/PDFs/PG170172.PDF

Barchilon, Marian G. and Donald G. Kelley
STC Proceedings
1994

Abstract:

Research indicates that teams are more effective when they satisfy the social goals of their members. Therefore, teams that focus on interpersonal communication (the internal performance process) as well as the team's objective (the external product) improve their chances for success. It follows, then, that classroom instructors can enhance team success by adding interpersonal communication components to courses that use teams. This paper shows how we used this research to design an innovative NSF program. The program incorporated an interpersonal communication component to motivate student teams to succeed.