Added by Geoff Sauer on Jun 24, 2004.
Average rating: 2.25/5.00 (n=4, std dev: 1.50)
 


When users complain about sites, webmasters frequently respond with hostility, derision, condescension, or just plain silence. No wonder users rarely bother to complain. Bad attitudes stand between the site you created and the site your users want to use.
 
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