Custom Toolbar
http://rickhenkel.googlepages.com/toolbar.htm

Henkel, Rick
Docspages

Abstract:

We recently converted our documents from Word to FrameMaker. Most of the people in my department had been using Word for years and had grown accustomed to applying character formatting using key commands or buttons on the toolbar. I was afraid that they would use the same methods in FrameMaker simply out of habit, rather than using character tags.