Time-Consuming Email Communications
http://www.tc-forum.org/topicspe/sa20time.htm

Thiele, Ulrich
TC-FORUM
2000

Abstract:

Our documentation and advertising bureau mails five emails with attachments on the average per day to different customers, partners and other service organisations. The sizes of the attachments vary roughly from 50 KB up to 2 MB. About 60% of our emails with attachments don't create any problems with the addressee. However, 40% need additional attention. This fraction causes communication problems.