Measuring How You Add Value
http://www.tc-forum.org/topicspe/sa12meas.htm

Fisher, Julie L.
TC-FORUM
2000

Abstract:

As a technical communicator you know that the work you do adds value to the final product, but how do you demonstrate this to management? Research that I have undertaken recently focused on how technical communicators add value to the development of software, particularly information systems. What is presented here are some examples of how I found technical communicators added value and how I measured the value.