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Documentation, operators’ manuals, maintenance instructions, etc, can never be perfect and satisfy all users. The organization of the documentation, particularly for large systems, will never suit all users and there will always be some errors present. This means the supplier and the user need to cooperate in various ways to avoid the fatal consequences of errors and misinterpretations, and for the improvement of documentation over time.
View all four works by Rullgård, Åke
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Ideas on Cooperation Between Suppliers and Users Regarding Documentation
http://www.tc-forum.org/topicus/ru31idea.htm
Rullgård, Åke
TC-FORUM
2001
Abstract: Documentation, operators’ manuals, maintenance instructions, etc, can never be perfect and satisfy all users. The organization of the documentation, particularly for large systems, will never suit all users and there will always be some errors present. This means the supplier and the user need to cooperate in various ways to avoid the fatal consequences of errors and misinterpretations, and for the improvement of documentation over time.
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