Communication Patterns Between Organizations: Implications for the Classroom
http://www.cptsc.org/conferences/2003/abstracts_03_g-m.htm#McCord
  peer-reviewed

McCord, Michael
CPTSC Proceedings
2003

Abstract:

Because many corporations now outsource significant portions of their business to external companies, it is important to study and understand the role of writing and, more generally, differing communication structures between organizations. In my experience, this is not a topic that is discussed in most technical communication classrooms.