Integrating the Web into Education for Technical Communication Majors: A Process-Oriented Approach
http://saulcarliner.home.att.net/id/idprocessarticle.html

Carliner, Saul
Saul Carliner Studio
2002

Abstract:

As the work of professional technical communicators has broadened in scope, so has the challenge of integrating this broader range of concerns into everyday practice.Within the academic world, the response has usually been separate courses.  Many undergraduate and master's programs in technical communication sport courses in usability testing, visual communication, project management, and technical writing and editing.